Privacy Policy

Shandong Lanhu Air Conditioning Equipment Co., Ltd. (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit inquiries, or communicate with us.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, contact us, or submit an inquiry through our website forms, including forms provided by third-party services such as Zoho Forms, we may collect the following information:

Personal and Business Information

  • Name
  • Company name
  • Email address
  • Phone number
  • WhatsApp or WeChat contact information
  • Country or region
  • Business requirements and project details
  • Any other information you voluntarily provide

Website Usage Information

We may automatically collect certain technical information when you browse our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Access time and browsing activity

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Responding to product inquiries and customer requests
  • Providing quotations and technical information
  • Communicating with potential customers regarding our products and services
  • Understanding customer requirements and preparing project solutions
  • Providing technical support and after-sales service
  • Improving our website, products, and customer experience
  • Maintaining business records and complying with legal obligations

We do not use your personal information for purposes unrelated to our business services without your consent.

3. Third-Party Service Providers

We may use trusted third-party service providers to support our website operations and customer communication.

For example, we use Zoho Forms to collect and manage inquiry information submitted through our online forms. Information submitted through these services may be processed and stored according to their own privacy policies and security practices.

We may also use other website service providers, such as hosting providers, analytics tools, or communication platforms, to improve website functionality and service quality.

We only share information with third parties when necessary to provide services or operate our business.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember user preferences
  • Analyze website traffic and visitor behavior
  • Improve website performance and content
  • Enhance website security

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose your information only in the following situations:

  • When required to provide requested products or services
  • When working with trusted business partners or service providers
  • When required by applicable laws, regulations, or legal processes

We take reasonable steps to ensure that your information is handled securely.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to customer inquiries
  • Maintain business communication
  • Provide technical support and services
  • Fulfill legal and business requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

8. International Data Transfer

As an international manufacturing company serving customers worldwide, your information may be transferred, processed, or stored in countries outside your location.

By submitting your information through our website, you acknowledge that your information may be processed internationally in accordance with applicable privacy regulations.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent for certain communications

To exercise these rights, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Shandong Lanhu Air Conditioning Equipment Co., Ltd.

Email: [email protected]

WhatsApp: +86 19853118665

WeChat: landing-grace