Global Protection

Warranty & After-Sales Service Support

We deliver absolute operational security for global agricultural projects. Explore our comprehensive warranty framework, remote technical guidance structures, and fast-response spare parts systems.

Smart Cabin Mushroom Room

Air Source Heat Pump System

Edible Fungi Air Conditioner

Plant Factory System

Equipment Protection

1. Warranty Period

We provide reliable and standardized product commitment policies to safeguard your long-term mechanical capital operations.

12 Months

From the date of shipment, the Company provides a 12-month limited warranty for the equipment.

Engineering Assistance

2. Technical Support and Guidance

We are committed to providing comprehensive technical support, including:

1) Remote Technical Support

During the warranty period, we offer unlimited remote technical guidance (including but not limited to telephone, email, and instant messaging tools) to assist your engineers with equipment installation, commissioning, parameter configuration, and routine maintenance.

2) Technical Documentation

A complete set of Chinese/English technical manuals, operation instructions, and installation drawings will be provided with the equipment.

Policy Specifications

3. Warranty Coverage and Exclusions

1) Warranty Coverage

The warranty covers repairs and replacement of parts due to defects in design, materials, or manufacturing.

Equipment component structural design defects

Original hardware or material compromises

System manufacturing and factory assembly defects

2) Exclusions

The following conditions are not covered under free warranty services; however, paid technical support can still be provided:

Damage caused by improper operation, misuse, negligence, or accidents not in accordance with the manual;

Failures resulting from unauthorized disassembly, modification, or repair;

Damage caused by force majeure events (including but not limited to lightning strikes, fire, flood, war, and civil unrest);

Normal wear and tear, consumable parts, cosmetic damage, and replacement of easily worn components during normal use.

Global Logistics & Response

4. After-Sales Service Process (Overseas Support)

We optimize our overseas assistance pathways to minimize downtime in facility operation.

1) Response Time

Fast Written Response

Upon receipt of a written repair request from the customer, our technical team will respond within 24 hours, confirm the issue, and provide an initial troubleshooting solution.

2) Spare Parts Support

Pre-shipped Wear & Tear Kit

Before shipment, a set of commonly used wear-and-tear spare parts will be provided to customers to support timely replacement and ensure smooth operation overseas.